QUALITY IN HAARLEM

Midwifery practice Bolwerk is the most experienced practice in the Haarlem area. Based on more than 100 reviews we score a 9+ on average. These reviews are verified by Zorgkaart Nederland. We are immensely proud to see that the the high quality standard on which we work every day translates into satisfied customers that recommend us.

Professional organization

The practice is connected to the Royal Dutch Organisation of Midwives (KNOV or Koninklijke Nederlandse Organisatie van Verloskundigen in Dutch). We work according to the standards and guidelines that are established by the KNOV.

Quality register

We are registered in the Quality Register of Midwives (KNOV). This demonstrates that we keep our knowledge and skills up to date with continued training. BIG-register (Professions in individual health care).

Professional organization

The practice is connected to the Royal Dutch Organisation of Midwives (KNOV or Koninklijke Nederlandse Organisatie van Verloskundigen in Dutch). We work according to the standards and guidelines that are established by the KNOV.

Ultrasound center and quality assessment

“De Schoot” is our ultrasound center where our ultrasonic examinations are conducted. This is our own ultrasound center that we share with three other practices. The quality is frequently assessed by the VU Medical Center in Amsterdam.

Collaborations

We have established a good collaboration between our practice and the Spaarne Gasthuis– the regional hospital of the Haarlem area and the VU Medical Center, an academic hospital in Amsterdam. ‘Rondom’ is the name of our collaboration with the Spaarne Gasthuis. We maintain close contact about the contents of the care we provide and about the right care for each individual.

Other collaborations

We maintain direct contact and collaborations with maternity care institutions, general practitioners, lactation consultants, well baby clinics and child protective services.

Complaints procedure

It is important that you feel at ease with us as your midwives, nurses and ultrasound specialists. Therefore, we try to provide you with customised care as often as possible. When doubts or questions arise, we would like to hear them. Even if you are not satisfied.
We will try to open the dialogue as soon as possible. Maybe we can adapt our care or come to another appropriate solution.

If we fail to come to a solution you can contact the complaints officer of the CBKZ (Central Bureau of Complaint Management in Healthcare, or Centraal Bureau Klachtenmanagement in de Zorg in Dutch). This is an independent party that handles your complaints confidentially.

CBKZ 088-0245123
klachtverloskunde.nl
klachtverloskunde@cbkz.nl